References & evidence

−40% support calls

Customer service: inbound drop

Customer service manager (Turkey): self-service panel let customers track orders; support requests dropped 40% while satisfaction went up.

Takeaways

01

What changed

The panel is for existing B2B accounts, not a public shop. The 40% is a call-centre outcome attributed after the panel went live — see the customer self-service use case for the product shape.

02

How to read the metric

These are role-attributed outcomes from deployments we describe without naming the company. They are not a promise that your route will move by the same percentage. The demo is where we test against your BC data.

03

Limit

Will not apply if you never launch the panel or if buyers refuse portals.

04

Still B2B — not a public shop

The panel is for existing accounts. The 40% is a call-centre outcome attributed after go-live. It will not apply if you never launch the panel or if buyers refuse portals. Product shape: customer self-service use case.

05

What a useful demo needs from you

We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr.

  • Which Business Central deployment you run (cloud / on-prem) and who owns it
  • How many field representatives and whether they already carry iOS or Android
  • Must-have document types: order, quote, return — we confirm against your company setup
  • One painful route: basement, industrial park, rural site, or a counter that cannot wait

06

Limits we state on purpose

mCommerce365 is a B2B field sales surface on top of Business Central. It is not a consumer storefront, an iPaaS, or a second ERP. Named customer logos stay unpublished unless the customer has approved them. We do not invent visit counts or league-table rankings on this site.

  • Operator: ICI Tech Teknoloji A.Ş. Sales mailbox: app@icitech.com.tr.
  • Microsoft, Dynamics 365 and Business Central are trademarks of Microsoft Corporation. Reference does not imply endorsement.
  • Anonymous role-attributed notes live under References. They are not a promise that your route will move by the same percentage.

Questions buyers ask

01Can we put our company name on this metric?

Named logos appear only with customer approval. Until then the note stays role-attributed and anonymous. We will not invent a store name for the page.

02What should we bring to the demo?

Your Business Central deployment (cloud / on-prem), must-have document types, one painful route, and a named ERP owner. We walk a flow that looks like yours — twenty minutes from app@icitech.com.tr.

03Do you support ERPs other than Business Central?

No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo.

04Is one week a contractual SLA?

It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website.

05What happens when there is no signal?

The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database.

Next step

Book a 20-minute demo

We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr.

Product facts

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