Digital transformation

Customer portfolio in the field

Each representative sees their customers, history and financial status — and nothing they should not.

Takeaways

01

Awkward balance conversations become numbers

When the outstanding is on the card, the conversation is professional. When it lives in a back-office inbox, it is a fight.

02

A portfolio, not the entire customer book

Each representative sees their customers, history and financial status — and nothing they should not. Role-based access is how you survive a lost field phone. Statements on the spot turn an awkward balance conversation into a number. When outstanding lives in a back-office inbox, it is a fight; when it is on the card, it is professional.

  • Role-limited cards: the rep's book, not the company's entire ledger
  • History on one card so reorder is a tap, not a memory test
  • Central revoke when a device is lost — part of the IT conversation

03

Outstanding on the card is a professional conversation

When the balance lives in a back-office inbox, the representative either guesses or starts a fight. When it is on the customer card — limited by role — it is a number. Lost phones still need same-day revoke. We confirm which financial fields each role may see in the demo rather than publishing a fake permissions matrix here.

04

What a useful demo needs from you

We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr.

  • Which Business Central deployment you run (cloud / on-prem) and who owns it
  • How many field representatives and whether they already carry iOS or Android
  • Must-have document types: order, quote, return — we confirm against your company setup
  • One painful route: basement, industrial park, rural site, or a counter that cannot wait

05

Limits we state on purpose

mCommerce365 is a B2B field sales surface on top of Business Central. It is not a consumer storefront, an iPaaS, or a second ERP. Named customer logos stay unpublished unless the customer has approved them. We do not invent visit counts or league-table rankings on this site.

  • Operator: ICI Tech Teknoloji A.Ş. Sales mailbox: app@icitech.com.tr.
  • Microsoft, Dynamics 365 and Business Central are trademarks of Microsoft Corporation. Reference does not imply endorsement.
  • Anonymous role-attributed notes live under References. They are not a promise that your route will move by the same percentage.

Questions buyers ask

01Can we hide financial fields from some roles?

Role-based access is designed for exactly that conversation. We confirm which fields your company needs visible per role in the demo.

02What should we bring to the demo?

Your Business Central deployment (cloud / on-prem), must-have document types, one painful route, and a named ERP owner. We walk a flow that looks like yours — twenty minutes from app@icitech.com.tr.

03Do you support ERPs other than Business Central?

No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo.

04Is one week a contractual SLA?

It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website.

05What happens when there is no signal?

The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database.

Next step

Book a 20-minute demo

We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr.

Product facts

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