---
title: "Use cases — field sales roles on Business Central | mCommerce365"
description: "How field representatives, sales managers, IT/ERP, finance and customer self-service use mCommerce365 on Dynamics 365 Business Central."
lang: "en"
canonical: "https://mcommerce365.com/use-cases/"
alternateMarkdown: "https://mcommerce365.com/use-cases/page.md"
lastModified: "2026-08-18"
---

# The same app, different jobs

Field reps, managers, IT, finance and your customers do not share a screen. These pages describe the job each role actually finishes with mCommerce365.

Pick the role that will sit in the demo. Bring the person who currently re-keys paper and the person who will revoke a lost device. Native posting, a device queue, role screens — if those two agree the architecture is boring, the project usually survives.

## Product facts

- **ERP:** Dynamics 365 Business Central only. Not SAP, Logo, Netsis, or a second mobile database.
- **Offline:** Orders continue with no signal. The device queues the document and posts it to Business Central when coverage returns.
- **Go-live:** Typical path is about a week: install the extension, check master data, test, train. Dirty items stretch the calendar — we say that on the first call.
- **Clients:** iOS and Android phones and tablets. Role screens, not a desktop website pinched onto glass. Five languages on this site: EN, TR, DE, FR, ES.

## Five jobs, one Business Central company

- Field representatives who need the customer, stock and price on one phone screen
- Sales managers who cannot wait for last month's export to coach this week
- IT / ERP teams who will own the extension after go-live
- Finance, operations, and B2B customers who need a screen instead of a support queue

## Pick the role that will sit in the demo

The homepage cannot show five jobs at once. These pages do. Bring the person who currently re-keys paper, plus the person who will revoke a lost device. If those two agree the architecture is boring — native posting, device queue, role screens — the project usually survives.

- Start with the field-rep page if your pain is the visit itself
- Start with IT if the blocker is architecture approval
- Read customer self-service last — it is a panel for accounts you already sell to, not a public shop

## Pages in this hub

- [Field sales representatives](https://mcommerce365.com/use-cases/field-sales-representatives/) — Customer card, last orders, live stock, contract price, tap to post — one screen, including offline.
- [Sales managers](https://mcommerce365.com/use-cases/sales-managers/) — Coverage, volume per visit and who needs coaching — this week, not last month's export.
- [IT and ERP teams](https://mcommerce365.com/use-cases/it-erp-teams/) — Approve an extension, not an integration estate. No middleware to patch, no replica to reconcile.
- [Finance and operations](https://mcommerce365.com/use-cases/finance-operations/) — Cleaner orders, fewer credit notes, a full audit trail from tap to posted document.
- [Customer self-service](https://mcommerce365.com/use-cases/customer-self-service/) — Buyers track their own orders. Support volume drops because 'where is my order?' has a screen, not a queue.

## Questions buyers ask

### Do you support ERPs other than Business Central?

No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo.

### Is one week a contractual SLA?

It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website.

### What happens when there is no signal?

The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database.

## Related pages

- [Book a 20-minute demo](https://mcommerce365.com/contact/)
- [mCommerce365](https://mcommerce365.com/)
- [llms.txt](https://mcommerce365.com/llms.txt)