--- title: "Cleaner BC documents from the field — mCommerce365" description: "When the first tap uses live stock and contract price, warehouse and finance stop repairing the order." lang: "en" canonical: "https://mcommerce365.com/use-cases/finance-operations/" alternateMarkdown: "https://mcommerce365.com/use-cases/finance-operations/page.md" lastModified: "2026-08-18" --- # Finance and operations Cleaner orders, fewer credit notes, a full audit trail from tap to posted document. ## Takeaways - Field document posts as the BC document — no second typing pool - Faster cash conversion from fewer errors - Warehouse picks what the rep actually sold ## Credit notes are a process smell They often mean the field captured the wrong unit, price or customer. Fix capture, and operations spends less time on apology documents. ## Credit notes are often a capture problem Warehouse picks the wrong pack when the field sold the wrong unit. Finance issues a credit note when the price on the dock was a WhatsApp PDF. When the first tap uses live stock, contract price and the unit Business Central already knows, operations spends less time on apology documents. The audit trail is the posted document — from tap to BC — not a second typing pool. - The field document becomes the BC document — that is the accuracy claim, with a References page behind it - Cash conversion improves when you stop repairing orders after the visit - Month-end has one truth because there is no mobile replica to reconcile ## What we will not print as a laboratory figure Site-wide copy used to wave at '99% order accuracy' without a method. That sentence now lives as an evidence note: accuracy means the field document posts without a second typing pool. Residual errors are master-data and user error. If you need a contractual accuracy clause, it belongs in the commercial agreement, not this page. ## What a useful demo needs from you We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr. - Which Business Central deployment you run (cloud / on-prem) and who owns it - How many field representatives and whether they already carry iOS or Android - Must-have document types: order, quote, return — we confirm against your company setup - One painful route: basement, industrial park, rural site, or a counter that cannot wait ## Limits we state on purpose mCommerce365 is a B2B field sales surface on top of Business Central. It is not a consumer storefront, an iPaaS, or a second ERP. Named customer logos stay unpublished unless the customer has approved them. We do not invent visit counts or league-table rankings on this site. - Operator: ICI Tech Teknoloji A.Ş. Sales mailbox: app@icitech.com.tr. - Microsoft, Dynamics 365 and Business Central are trademarks of Microsoft Corporation. Reference does not imply endorsement. - Anonymous role-attributed notes live under References. They are not a promise that your route will move by the same percentage. ## Questions buyers ask ### Will credit notes go to zero? They fall when capture uses live stock, contract price and the correct unit. They do not vanish if BC master data is wrong or users still pick the 12-pack by habit. The demo is the honest place to look at your item list. ### Do you support ERPs other than Business Central? No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo. ### Is one week a contractual SLA? It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website. ### What happens when there is no signal? The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database. ## Product facts - **ERP:** Dynamics 365 Business Central only. Not SAP, Logo, Netsis, or a second mobile database. - **Offline:** Orders continue with no signal. The device queues the document and posts it to Business Central when coverage returns. - **Go-live:** Typical path is about a week: install the extension, check master data, test, train. Dirty items stretch the calendar — we say that on the first call. - **Clients:** iOS and Android phones and tablets. Role screens, not a desktop website pinched onto glass. Five languages on this site: EN, TR, DE, FR, ES. ## Related pages - [Use cases](https://mcommerce365.com/use-cases/) - [Field sales representatives](https://mcommerce365.com/use-cases/field-sales-representatives/) - [Sales managers](https://mcommerce365.com/use-cases/sales-managers/) - [IT and ERP teams](https://mcommerce365.com/use-cases/it-erp-teams/) - [Customer self-service](https://mcommerce365.com/use-cases/customer-self-service/) [Book a 20-minute demo](https://mcommerce365.com/contact/)