--- title: "Field rep app for Business Central — mCommerce365" description: "Give every representative the customer, stock and price on one phone screen. Works with no signal. No evening paperwork." lang: "en" canonical: "https://mcommerce365.com/use-cases/field-sales-representatives/" alternateMarkdown: "https://mcommerce365.com/use-cases/field-sales-representatives/page.md" lastModified: "2026-08-18" --- # Field sales representatives Customer card, last orders, live stock, contract price, tap to post — one screen, including offline. ## Takeaways - One-tap reorder from recent documents - No evening re-keying - Works in the rain with 12% battery ## The visit Arrive, open the card, see history and live availability, confirm. The order is in Business Central before the car door closes — or queued until the next mast. - Role-specific home screen - Smart search, not a desktop tree - Offline is a first-class path ## The screen has to survive a standing visit Field selling is not a desktop purchasing session. The representative is on a dock, in rain, with an impatient buyer and a phone at 12% battery. Search has to find the customer and the item without a tree of folders. Reorder from a recent document has to be one tap. If the radio dies in the basement, the same document stays on the device with a visible 'to be synchronised' state — not a photo of a notebook in a WhatsApp group. - Customer card, last orders, live stock and contract price on one visit screen - Smart search across items, customers and orders — built for a standing rep - Offline is a first-class path, not an error toast ## What disappears from the evening The hidden cost of paper is a second typing shift. Someone in operations becomes a diplomat between the notebook and Business Central. When the field document posts as the BC document, that shift ends. Residual mistakes are then master-data and user error — which you can coach — not a parallel process that finance cannot see. ## What a useful demo needs from you We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr. - Which Business Central deployment you run (cloud / on-prem) and who owns it - How many field representatives and whether they already carry iOS or Android - Must-have document types: order, quote, return — we confirm against your company setup - One painful route: basement, industrial park, rural site, or a counter that cannot wait ## Limits we state on purpose mCommerce365 is a B2B field sales surface on top of Business Central. It is not a consumer storefront, an iPaaS, or a second ERP. Named customer logos stay unpublished unless the customer has approved them. We do not invent visit counts or league-table rankings on this site. - Operator: ICI Tech Teknoloji A.Ş. Sales mailbox: app@icitech.com.tr. - Microsoft, Dynamics 365 and Business Central are trademarks of Microsoft Corporation. Reference does not imply endorsement. - Anonymous role-attributed notes live under References. They are not a promise that your route will move by the same percentage. ## Questions buyers ask ### Can a rep work the whole route with no signal? Capture continues. Documents queue on the device and post when coverage returns. Managers should still be able to see the backlog — that is part of the product, not a rumour in a group chat. Exact queue size is sized in implementation against your route mix. ### Do you support ERPs other than Business Central? No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo. ### Is one week a contractual SLA? It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website. ### What happens when there is no signal? The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database. ## Product facts - **ERP:** Dynamics 365 Business Central only. Not SAP, Logo, Netsis, or a second mobile database. - **Offline:** Orders continue with no signal. The device queues the document and posts it to Business Central when coverage returns. - **Go-live:** Typical path is about a week: install the extension, check master data, test, train. Dirty items stretch the calendar — we say that on the first call. - **Clients:** iOS and Android phones and tablets. Role screens, not a desktop website pinched onto glass. Five languages on this site: EN, TR, DE, FR, ES. ## Related pages - [Use cases](https://mcommerce365.com/use-cases/) - [Sales managers](https://mcommerce365.com/use-cases/sales-managers/) - [IT and ERP teams](https://mcommerce365.com/use-cases/it-erp-teams/) - [Finance and operations](https://mcommerce365.com/use-cases/finance-operations/) - [Customer self-service](https://mcommerce365.com/use-cases/customer-self-service/) [Book a 20-minute demo](https://mcommerce365.com/contact/)