--- title: "Customer panel for BC orders — mCommerce365" description: "Self-service order tracking that cut inbound support in customer evidence — without turning BC into a public webshop." lang: "en" canonical: "https://mcommerce365.com/use-cases/customer-self-service/" alternateMarkdown: "https://mcommerce365.com/use-cases/customer-self-service/page.md" lastModified: "2026-08-18" --- # Customer self-service Buyers track their own orders. Support volume drops because 'where is my order?' has a screen, not a queue. ## Takeaways - Fewer 'where's my order' calls - Professional buying experience - Still B2B — not a consumer storefront ## A panel, not a marketplace The customer panel is for account holders you already sell to. It is not a growth hack to replace your sales team. Evidence pages record a 40% drop in support requests where the panel went live. ## A panel for accounts you already sell to Buyers track their own orders so 'where is my order?' has a screen, not a queue. Evidence pages record a 40% drop in support requests where the panel went live — with a limit: it will not apply if you never launch the panel or if buyers refuse portals. This is still B2B. It is not a consumer storefront and not a growth hack to replace the sales team. - Existing B2B accounts — not a public marketplace - Support deflection is evidenced under References, with the limit on that page - Orders still post into the same Business Central company ## Launch is a change-management job A panel that nobody invites buyers into will not deflect a single call. The 40% support drop is a role-attributed outcome after go-live, with the limit on the References page. Finance still needs the same Business Central document. If buyers refuse portals, say so in the demo brief — we will not pretend a consumer webshop is in scope. ## What a useful demo needs from you We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr. - Which Business Central deployment you run (cloud / on-prem) and who owns it - How many field representatives and whether they already carry iOS or Android - Must-have document types: order, quote, return — we confirm against your company setup - One painful route: basement, industrial park, rural site, or a counter that cannot wait ## Limits we state on purpose mCommerce365 is a B2B field sales surface on top of Business Central. It is not a consumer storefront, an iPaaS, or a second ERP. Named customer logos stay unpublished unless the customer has approved them. We do not invent visit counts or league-table rankings on this site. - Operator: ICI Tech Teknoloji A.Ş. Sales mailbox: app@icitech.com.tr. - Microsoft, Dynamics 365 and Business Central are trademarks of Microsoft Corporation. Reference does not imply endorsement. - Anonymous role-attributed notes live under References. They are not a promise that your route will move by the same percentage. ## Questions buyers ask ### Is this a webshop? No. It is a self-service panel for account holders you already sell to. Turning Business Central into a public consumer store is a different product category. ### What should we bring to the demo? Your Business Central deployment (cloud / on-prem), must-have document types, one painful route, and a named ERP owner. We walk a flow that looks like yours — twenty minutes from app@icitech.com.tr. ### Do you support ERPs other than Business Central? No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo. ### Is one week a contractual SLA? It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website. ### What happens when there is no signal? The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database. ## Product facts - **ERP:** Dynamics 365 Business Central only. Not SAP, Logo, Netsis, or a second mobile database. - **Offline:** Orders continue with no signal. The device queues the document and posts it to Business Central when coverage returns. - **Go-live:** Typical path is about a week: install the extension, check master data, test, train. Dirty items stretch the calendar — we say that on the first call. - **Clients:** iOS and Android phones and tablets. Role screens, not a desktop website pinched onto glass. Five languages on this site: EN, TR, DE, FR, ES. ## Related pages - [Use cases](https://mcommerce365.com/use-cases/) - [Field sales representatives](https://mcommerce365.com/use-cases/field-sales-representatives/) - [Sales managers](https://mcommerce365.com/use-cases/sales-managers/) - [IT and ERP teams](https://mcommerce365.com/use-cases/it-erp-teams/) - [Finance and operations](https://mcommerce365.com/use-cases/finance-operations/) [Book a 20-minute demo](https://mcommerce365.com/contact/)