--- title: "mCommerce365 — Mobile Field Sales Application for Microsoft Dynamics 365" description: "B2B mobile field sales application natively integrated with Microsoft Dynamics 365 Business Central. Live ERP data, offline order capture, ~1 week go-live." keywords: ["field sales app", "Dynamics 365 Business Central", "mobile order management", "B2B sales app", "offline order capture"] lastModified: "2026-07-31" lang: "en-GB" canonical: "https://mcommerce365.com/" alternateMarkdown: "https://mcommerce365.com/page.md" --- # Lead the field in sales performance with mCommerce365 mCommerce365 accelerates all your sales processes in the field, eliminates errors and gives your teams full control. Forget inefficiency and switch to a growth-oriented sales culture with our platform that is fully integrated with Microsoft Dynamics 365. **Don't waste time, get ahead of the digitalised competition.** [Request a Demo](https://mcommerce365.com/contact/) | [Get In Touch](mailto:app@icitech.com.tr) --- ## Product facts - **Native** Business Central — Reads and writes the ERP directly — no middleware, no replica database. - **Offline** Order capture — The visit continues without signal; documents sync when connectivity returns. - **~1 week** Typical go-live — Install, connect BC, test, and train — when master data and scope are ready. - **5** Languages — English, Turkish, German, French and Spanish on the site and in the product. --- ## Overview Your representative arrives at a customer. In under a minute, they have the customer card open, the last five orders on screen, live stock beside every product, the customer's own contract price applied, and their outstanding balance visible. They tap, confirm — and the order is in Microsoft Dynamics 365 Business Central before they reach the car. - **Instant access to accurate information** — Customer cards, transaction history, contract pricing, campaign discounts and live inventory — sourced directly from your ERP on one screen. - **More volume per visit** — Faster order capture means more customers per route, fewer callbacks, and a buying experience that feels professional. - **One source of truth, end to end** — No middleware means nothing to reconcile. What the rep sees is what finance sees is what the warehouse picks. - **Built for the people who actually use it** — Works when it's raining, the phone has 12% battery and the customer is impatient. mCommerce365 satisfies reps, managers and IT. --- ## How mCommerce365 Works From kickoff to live orders in the field — four steps, about one week. ### 01 — Connect We connect mCommerce365 natively to your Microsoft Dynamics 365 Business Central. No middleware, no data migration, no parallel database. ### 02 — Sync Customers, items, units, variants, pricing, discounts and history are cached to each device. It takes minutes, once. ### 03 — Sell Reps work the route. Live stock, contract pricing, history and balances on one screen. Orders created in seconds — online or offline. ### 04 — Post Orders land in Business Central instantly, or automatically as soon as connectivity returns. Warehouse and finance see them immediately. --- ## A New Era in Digital Sales with mCommerce365 Smarter, faster and more secure sales operations — six capabilities that change what a field team can do in a day. ### Less cost, more efficiency Every manual step you remove is a cost you stop paying. Orders no longer get written on paper and re-keyed by the back office. Wrong lines no longer generate credit notes, returns and apology calls. - Back-office data entry: eliminated - Order errors reduced at the point of creation - Credit notes fall as accuracy rises - Call-centre volume drops with self-service panel ### Instant reporting for strategic decisions Order trends, customer buying habits and rep performance are visible the moment they happen — not at month-end close. You get analysis rather than a spreadsheet export. - Which customers haven't ordered in 30/60/90 days? - Which products are trending up this week? - Average order value per rep, per route - Offline backlog and sync status, live ### Product and variant management Multiple units of measure, colour and size variants, pack configurations, customer-specific contract prices, campaign discounts — all resolved on one screen. - Units of measure: pieces, boxes, pallets, kg - Colour, size, grade variants — clean selection - Customer-specific contract pricing automatic - Visual catalogue with product images ### Easy to use for everyone The fastest software rollout is the one nobody has to be convinced to use. mCommerce365 gives each role its own screen. Smart search, filters and one-tap reordering mean training lasts minutes, not days. - Role-specific home screens per user type - One-tap reorder from last 5 transactions - Smart search across products, customers, orders - Works on the device they already carry ### Enterprise-grade security infrastructure Field devices leave the building — so security can't be an afterthought. mCommerce365 encrypts data in transit, authenticates the device as well as the user, and enforces role-based authorisation. - Encrypted communication protocols end to end - Device authentication before access - Role-based access — reps see only their portfolio - Access revocable centrally and immediately ### Fast implementation, easy integration mCommerce365 connects natively to Microsoft Dynamics 365 Business Central — there is nothing to build. Most customers are live in about a week. - Day 1: kickoff and environment access - Day 2–3: install + master data validation - Day 4–5: configuration and integration testing - Day 6–7: training and go-live --- ## Industries We Serve mCommerce365 is deployed across B2B distribution and manufacturing — wherever a field rep visits a customer. - **FMCG & Consumer Goods** — Challenge: High visit frequency, thin margins, constant promotions. Solution: Fast reorder, campaign pricing applied automatically, more visits per day - **Food & Beverage Distribution** — Challenge: Perishables, tight delivery windows, price volatility. Solution: Live stock, live pricing, orders posted before the rep leaves the customer - **Building Materials** — Challenge: Sites with no coverage, complex units, variable pricing. Solution: Offline mode, unit conversion, customer-specific pricing — no signal needed - **Automotive Spare Parts** — Challenge: Enormous SKU counts, variants, cross-references. Solution: Smart search, variant handling, visual catalogue — find and sell in seconds - **Pharma & Medical Supplies** — Challenge: Traceability, compliance, controlled data access. Solution: Role-based access, audit trail, encrypted transport — designed for compliance - **Industrial & MRO Supply** — Challenge: Long order lines, technical specification complexity. Solution: Tablet-optimised ordering, full item detail, complex line management - **Textile & Apparel Wholesale** — Challenge: Colour/size matrices, seasonal collections, variant complexity. Solution: Native variant management — size, colour, pack all on one line - **Agriculture Inputs** — Challenge: Seasonal demand, remote locations, unit complexity. Solution: Offline at any location, seasonal pricing, full unit and variant support --- ## Built for the Whole Chain, Not Just the App User Every role in your organisation — and your customers — sees a different benefit from day one. ### Sales Director — Revenue & coverage, live Coverage, volume per visit and trend visible today, not at month-end. Act on this week's numbers, not last month's report. ### Field Sales Manager — Full team visibility Team performance, sync status and order accuracy in one dashboard. Know which rep needs coaching before the end of the week. ### Sales Representative — Everything on one screen Customer card, live stock, contract pricing, order history — one screen. Works with no signal. No evening paperwork. ### IT / ERP Manager — No middleware to babysit Native integration, no middleware to maintain, upgrade-safe, centrally controlled access. Built on the Business Central extension model. ### Finance — Cleaner numbers Clean orders, fewer credit notes, faster cash conversion, full audit trail from tap in the field to posted document in Business Central. ### Customer Service — Fewer inbound calls Fewer 'where's my order?' calls thanks to the self-service customer panel. Support load drops while satisfaction goes up. ### Your customer — A professional buying experience Accurate pricing, real availability, self-service ordering and order tracking. No more waiting for a callback to confirm. --- ## What Makes mCommerce365 Different - **Real-time inventory and price control** — Stock levels and pricing come straight from the ERP the moment the rep looks at them. Wrong orders are prevented at the point of creation. Dynamic pricing and customer-specific discounts apply automatically, in the field, without a phone call. - **A new era in customer management** — Each representative sees their own portfolio — their customers, their order history, their financial status — and nothing they shouldn't. Customer statements are generated on the spot, turning awkward balance conversations into transparent ones. - **Effective product management** — Find any product instantly by search or category filter. Units, stock and pricing are shown in detail, with product images so both rep and customer are looking at the same thing. The interface is built for order speed. - **Full control of order management** — Orders transmit to the ERP instantly. Offline orders are stored securely on the device and sent automatically as soon as connectivity returns. Every order carries a visible status — In Progress, To be Synchronised, Completed. --- ## Common Problems mCommerce365 Solves 1. **Reps carry a printed price list that's already out of date.** → Live customer-specific pricing pulled directly from your ERP — always current. 2. **Orders reach the ERP a day or two after they were agreed — if the handwriting cooperates.** → Order posted to Business Central the moment it's created, in the field. 3. **You issue credit notes every month for stock that wasn't actually there.** → Real-time inventory on the order screen — reps can't promise what doesn't exist. 4. **Half your route has no signal, so half your orders are taken twice.** → Full offline mode with automatic sync the moment connectivity returns. 5. **Customers call the office to ask where their order is.** → Self-service customer panel — order tracking without a phone call. 6. **Your management reports describe last month rather than today.** → Live dashboard and real-time reporting from ERP data — act on today. --- ## For the People Who Have to Approve It Every technical question answered in one place. No middleware. No parallel database. No nightly batch jobs. - **No middleware** — Direct connection to Business Central. No ESB, no iPaaS subscription, no integration server waiting to fail at 2 a.m. - **No parallel database** — mCommerce365 doesn't maintain a second copy of the truth. There's nothing to reconcile at month end. - **No batch windows** — You're not waiting for a nightly job. Changes propagate in real time — prices, stock, customer data. - **Upgrade-safe** — Built on the Business Central extension model. Your ERP upgrade cycle doesn't break your field operation. ### Technical specifications - **ERP:** Microsoft Dynamics 365 Business Central - **Integration model:** Native — no middleware, no integration server, no parallel database - **Deployment:** Cloud-based - **Client platforms:** iOS, Android — phone and tablet - **Offline capability:** Full offline order creation with automatic sync - **Data transport:** Encrypted protocols end to end - **Authentication:** Per-user credentials + device authentication - **Authorisation:** Role-based, centrally administered, immediately revocable - **Compliance alignment:** Designed to support KVKK and GDPR obligations - **Languages:** EN, TR, DE, FR, ES - **Implementation:** ~1 week including installation, testing and training - **Ongoing:** Technical support and regular product updates Microsoft, Microsoft Dynamics 365 and Microsoft Dynamics 365 Business Central are trademarks of the Microsoft group of companies. mCommerce365 is a product of ICI Tech Teknoloji A.Ş. and is not affiliated with, endorsed or sponsored by Microsoft unless expressly stated. --- ## Platforms and Technical Details - - **ERP:** Microsoft Dynamics 365 Business Central - **Integration model:** Native — no middleware, no integration server, no parallel database - **Deployment:** Cloud-based - **Client platforms:** iOS, Android — phone and tablet - **Offline capability:** Full offline order creation with automatic sync - **Data transport:** Encrypted protocols end to end - **Authentication:** Per-user credentials + device authentication - **Authorisation:** Role-based, centrally administered, immediately revocable - **Compliance alignment:** Designed to support KVKK and GDPR obligations - **Languages:** EN, TR, DE, FR, ES - **Implementation:** ~1 week including installation, testing and training - **Ongoing:** Technical support and regular product updates --- ## You Asked — Here Are the Answers ### Does mCommerce365 work offline? Yes — fully. Orders are captured without internet connectivity and sync to Business Central automatically the moment a connection is available. ### How long does implementation take? Approximately one week. That includes installation, integration with Business Central, testing and hands-on training for your team. ### Is mCommerce365 a native Dynamics 365 integration or does it use middleware? Native. mCommerce365 reads and writes directly to your Business Central instance. No middleware, no parallel database, no sync delays. ### Which devices does mCommerce365 run on? iOS and Android smartphones and tablets. The app is optimised for both phone and tablet form factors. ### Can pricing and discounts be customer-specific? Yes. Every price list, discount table, and customer-specific agreement in Business Central is honoured in the app — automatically. ### How many companies use mCommerce365? We work with B2B distributors and manufacturers on Business Central across FMCG, food, building materials, automotive, pharma, textile and agriculture. Ask for a relevant anonymous reference on the contact form — we do not publish a customer count here. --- ## What Teams Actually Say After They Go Live Real results from real users across different roles and industries. > "Field performance changed noticeably once we went live. Order processes accelerated, error rates dropped, and our representatives now handle more customers in the same working day. Our sales volume grew by 25%." > > — **Sales Manager (Turkey)**, Sales Manager (+25% sales) > "Adoption was the part we were worried about, and it turned out to be the easy part. The interface is genuinely user-friendly — with minimal training the whole sales team was working actively on the new platform." > > — **Digital Transformation Specialist (Turkey)**, Digital Transformation Specialist (1 week onboard) > "Full ERP integration eliminated manual data entry entirely. Real-time stock and pricing means we give customers instant, accurate answers instead of "let me check and get back to you."" > > — **Operation Manager (Turkey)**, Operation Manager (0 manual entry) > "Offline mode is what sold it for our region. We have areas with real connection problems, and now sales simply continue. The field team works in difficult conditions without losing time or opportunity." > > — **Regional Sales Responsible (Turkey)**, Regional Sales Responsible (100% uptime) > "The self-service customer panel let our customers track their own orders, and the effect on the call centre was immediate. Support requests dropped by 40% while customer satisfaction went up." > > — **Customer Service Manager (Turkey)**, Customer Service Manager (-40% support calls) > "Detailed reporting and real-time insight made our management decisions sharper. Being able to follow sales trends as they happen — and act the same day — is where we get ahead of the competition." > > — **Commercial Planning Director (Turkey)**, Commercial Planning Director (Real-time insight) * Customer-reported figures from Turkey market deployments; roles shown (named personally upon request). Evidence available on request. --- ## About ICI Tech Teknoloji A.Ş. B2B mobile field sales natively integrated with Microsoft Dynamics 365 Business Central. - **Company:** ICI Tech Teknoloji A.Ş. - **Web:** https://mcommerce365.com/ - **Email:** app@icitech.com.tr --- ## Get Started [Request a Demo](https://mcommerce365.com/contact/) · [Get In Touch](mailto:app@icitech.com.tr) · [Back to home](https://mcommerce365.com/) --- ## Related Resources - [llms.txt](https://mcommerce365.com/llms.txt) - [llms-full.txt](https://mcommerce365.com/llms-full.txt) - [sitemap.md](https://mcommerce365.com/sitemap.md) - [Contact](https://mcommerce365.com/contact/) — [Markdown](https://mcommerce365.com/contact/page.md) - [Privacy Policy](https://mcommerce365.com/en/privacy/) — [Markdown](https://mcommerce365.com/en/privacy/page.md) - [Terms of Use](https://mcommerce365.com/en/terms/) — [Markdown](https://mcommerce365.com/en/terms/page.md) - [Cookie Policy](https://mcommerce365.com/cookie-policy/) — [Markdown](https://mcommerce365.com/cookie-policy/page.md) - [page.md](https://mcommerce365.com/page.md)