--- title: "Field sales reporting from Business Central — mCommerce365" description: "Managers see orders, gaps and rep performance as they happen because mCommerce365 posts into Dynamics 365 Business Central — one set of numbers." lang: "en" canonical: "https://mcommerce365.com/features/real-time-reporting/" alternateMarkdown: "https://mcommerce365.com/features/real-time-reporting/page.md" lastModified: "2026-08-18" --- # Real-time reporting Coverage, order value and 'who has not ordered in 60 days' while the week is still running — not at month-end close. ## Takeaways - Act on this week's numbers - One truth with finance — no shadow workbook - Offline backlog is visible, not rumoured ## Month-end is too late A sales director who waits for a spreadsheet export is coaching last month. When orders post to BC from the field, the same document feeds operations, finance and a live management view. - Customers quiet for 30 / 60 / 90 days - Average order value by rep and route - Sync health instead of 'the phones were slow' ## Who it is for Sales directors, field managers and commercial planning — not a separate BI project on day one. Deep BI can still sit on BC; mCommerce365 stops the leak where orders are born. ## Evidence, not theatre We publish customer counts and accuracy claims on evidence pages. Reporting is useful only if the source document is the ERP document. ## Coach the week you are in Quiet accounts, average order value, sync health and coverage are only honest if they are posted Business Central documents. Skip the shadow workbook. Exact manager screens depend on role setup — we walk them in the demo rather than selling a BI suite on this page. ## What a useful demo needs from you We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr. - Which Business Central deployment you run (cloud / on-prem) and who owns it - How many field representatives and whether they already carry iOS or Android - Must-have document types: order, quote, return — we confirm against your company setup - One painful route: basement, industrial park, rural site, or a counter that cannot wait ## Limits we state on purpose mCommerce365 is a B2B field sales surface on top of Business Central. It is not a consumer storefront, an iPaaS, or a second ERP. Named customer logos stay unpublished unless the customer has approved them. We do not invent visit counts or league-table rankings on this site. - Operator: ICI Tech Teknoloji A.Ş. Sales mailbox: app@icitech.com.tr. - Microsoft, Dynamics 365 and Business Central are trademarks of Microsoft Corporation. Reference does not imply endorsement. - Anonymous role-attributed notes live under References. They are not a promise that your route will move by the same percentage. ## Questions buyers ask ### Is this a separate data warehouse? No. Orders live in Business Central. Management views ride on that posting, not a parallel cube you have to trust separately. ### What should we bring to the demo? Your Business Central deployment (cloud / on-prem), must-have document types, one painful route, and a named ERP owner. We walk a flow that looks like yours — twenty minutes from app@icitech.com.tr. ### Do you support ERPs other than Business Central? No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo. ### Is one week a contractual SLA? It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website. ### What happens when there is no signal? The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database. ## Product facts - **ERP:** Dynamics 365 Business Central only. Not SAP, Logo, Netsis, or a second mobile database. - **Offline:** Orders continue with no signal. The device queues the document and posts it to Business Central when coverage returns. - **Go-live:** Typical path is about a week: install the extension, check master data, test, train. Dirty items stretch the calendar — we say that on the first call. - **Clients:** iOS and Android phones and tablets. Role screens, not a desktop website pinched onto glass. Five languages on this site: EN, TR, DE, FR, ES. ## Related pages - [Product features](https://mcommerce365.com/features/) - [Offline order capture](https://mcommerce365.com/features/offline-order-capture/) - [Live stock and pricing](https://mcommerce365.com/features/live-stock-pricing/) - [Product and variant management](https://mcommerce365.com/features/product-variant-management/) - [Role-based security](https://mcommerce365.com/features/role-based-security/) [Book a 20-minute demo](https://mcommerce365.com/contact/)