--- title: "Offline field orders for Business Central — mCommerce365" description: "Create full B2B orders with no signal. mCommerce365 queues them on the device and posts to Dynamics 365 Business Central automatically." lang: "en" canonical: "https://mcommerce365.com/features/offline-order-capture/" alternateMarkdown: "https://mcommerce365.com/features/offline-order-capture/page.md" lastModified: "2026-08-18" --- # Offline order capture Orders continue in basements, industrial parks and rural routes. The device stores the document and posts it to Business Central when the signal returns. ## Takeaways - Full order creation without connectivity - Automatic sync — no evening re-keying - Status visible: in progress, to sync, posted ## The job Field selling dies when the phone shows 'no service' and the rep writes the order on paper. Paper is re-typed later, prices drift, and warehouse picks the wrong pack. Offline mode is not a nice-to-have for wholesale routes — it is the difference between a posted order and a callback. - Works in coverage gaps without a parallel database - Queue is encrypted on the device - Posted documents keep a visible sync state ## What the rep does Open the customer card, pick lines, confirm. If the radio is down, the order stays on the phone with a clear 'to be synchronised' state. When the van hits a mast, the same document posts into Business Central — no inbox of photos of notebooks. ## What IT should ask There is no second database to reconcile at month end. Offline is a device queue against the live Business Central company. Ask us about conflict handling, max queue size, and how a lost phone is revoked. ## Where this is not optional Industrial parks, basements, rural agriculture and building-materials jobsites are the routes that still run on paper because the laptop ERP client dies with the radio. A device queue against live Business Central is how the visit continues. Status stays visible: in progress, waiting to sync, posted. There is no evening inbox of notebook photos. ## What a useful demo needs from you We walk a flow that looks like yours — not a generic grocery catalogue. Twenty minutes is enough if the brief is honest. Sales replies from app@icitech.com.tr. - Which Business Central deployment you run (cloud / on-prem) and who owns it - How many field representatives and whether they already carry iOS or Android - Must-have document types: order, quote, return — we confirm against your company setup - One painful route: basement, industrial park, rural site, or a counter that cannot wait ## Limits we state on purpose mCommerce365 is a B2B field sales surface on top of Business Central. It is not a consumer storefront, an iPaaS, or a second ERP. Named customer logos stay unpublished unless the customer has approved them. We do not invent visit counts or league-table rankings on this site. - Operator: ICI Tech Teknoloji A.Ş. Sales mailbox: app@icitech.com.tr. - Microsoft, Dynamics 365 and Business Central are trademarks of Microsoft Corporation. Reference does not imply endorsement. - Anonymous role-attributed notes live under References. They are not a promise that your route will move by the same percentage. ## Questions buyers ask ### Can reps create invoices offline? The product is built for order capture that posts to Business Central. Exact document types depend on your company setup — we confirm this in the demo against your BC configuration. ### What if two updates collide? Sync is designed around posting field orders into BC, not merging two master-data editors. We walk through the edge cases with your ERP owner. ### What should we bring to the demo? Your Business Central deployment (cloud / on-prem), must-have document types, one painful route, and a named ERP owner. We walk a flow that looks like yours — twenty minutes from app@icitech.com.tr. ### Do you support ERPs other than Business Central? No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo. ### Is one week a contractual SLA? It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website. ### What happens when there is no signal? The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database. ## Product facts - **ERP:** Dynamics 365 Business Central only. Not SAP, Logo, Netsis, or a second mobile database. - **Offline:** Orders continue with no signal. The device queues the document and posts it to Business Central when coverage returns. - **Go-live:** Typical path is about a week: install the extension, check master data, test, train. Dirty items stretch the calendar — we say that on the first call. - **Clients:** iOS and Android phones and tablets. Role screens, not a desktop website pinched onto glass. Five languages on this site: EN, TR, DE, FR, ES. ## Related pages - [Product features](https://mcommerce365.com/features/) - [Live stock and pricing](https://mcommerce365.com/features/live-stock-pricing/) - [Product and variant management](https://mcommerce365.com/features/product-variant-management/) - [Real-time reporting](https://mcommerce365.com/features/real-time-reporting/) - [Role-based security](https://mcommerce365.com/features/role-based-security/) [Book a 20-minute demo](https://mcommerce365.com/contact/)