---
title: "Digital transformation of field sales — mCommerce365"
description: "Four capabilities that replace paper orders: live inventory and price, customer portfolios, product catalogue, and the order lifecycle into Business Central."
lang: "en"
canonical: "https://mcommerce365.com/digital-transformation/"
alternateMarkdown: "https://mcommerce365.com/digital-transformation/page.md"
lastModified: "2026-08-18"
---

# Digitise the field without a second ERP

Transformation here means the order is born correctly: stock, price, customer, document — in Business Central, from the visit.

Four capabilities replace the notebook: live inventory and price, customer portfolios, the field catalogue, and a visible order lifecycle into Business Central. If you still need a callback to confirm availability, you have not transformed the visit.

## Product facts

- **ERP:** Dynamics 365 Business Central only. Not SAP, Logo, Netsis, or a second mobile database.
- **Offline:** Orders continue with no signal. The device queues the document and posts it to Business Central when coverage returns.
- **Go-live:** Typical path is about a week: install the extension, check master data, test, train. Dirty items stretch the calendar — we say that on the first call.
- **Clients:** iOS and Android phones and tablets. Role screens, not a desktop website pinched onto glass. Five languages on this site: EN, TR, DE, FR, ES.

## Transformation as correct capture, not a slogan

- Leaders who were sold a 'mobile ERP' that became a second database
- Teams replacing paper without a six-month programme
- Anyone who needs inventory, customer, catalogue and order lifecycle in one native stack

## Four capabilities that replace the notebook

Digital here means the order is born correctly: stock, price, customer, document — in Business Central, from the visit. The four pages are the work, not a maturity model. If you still need a callback to confirm availability, you have not transformed the visit.

- Inventory and price must be live against BC, not a morning extract
- The customer card is a portfolio with history and balance, role-limited
- The catalogue is for order speed: units, images, variants that still post a clean BC line
- Lifecycle status (in progress / to sync / posted) is how managers run a fleet of phones

## Pages in this hub

- [Real-time inventory and price control](https://mcommerce365.com/digital-transformation/real-time-inventory-pricing/) — Wrong orders die at creation. Dynamic and contract prices apply in the field without a phone call.
- [Customer portfolio in the field](https://mcommerce365.com/digital-transformation/customer-portfolio/) — Each representative sees their customers, history and financial status — and nothing they should not.
- [Field product catalogue](https://mcommerce365.com/digital-transformation/product-catalogue/) — Search, category, units, stock, price, image — built for order speed, not browsing.
- [Order lifecycle into Business Central](https://mcommerce365.com/digital-transformation/order-lifecycle/) — Instant post when online. Secure store and automatic send when not. Status: in progress, to sync, completed.

## Questions buyers ask

### Do you support ERPs other than Business Central?

No. mCommerce365 is built as a native Dynamics 365 Business Central extension. If you do not run BC, this product is the wrong fit — we say that so you do not waste a demo.

### Is one week a contractual SLA?

It is the typical path when Business Central is healthy and the scope is field order capture. Unclean items, missing owners, or a company still being redesigned add days. We scope that before kickoff — it is not printed as a guarantee on this website.

### What happens when there is no signal?

The representative keeps capturing the order. The document stays on the device with a visible 'to be synchronised' state and posts to Business Central when the van hits coverage. There is no evening re-keying and no parallel warehouse database.

## Related pages

- [Book a 20-minute demo](https://mcommerce365.com/contact/)
- [mCommerce365](https://mcommerce365.com/)
- [llms.txt](https://mcommerce365.com/llms.txt)